Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or inquiry
• Subscribe to our newsletter
• Contact us through our website or other channels
• Participate in promotions or surveys

This information may include:

• Name and contact details (email, phone number, address)
• Payment information (processed securely through third-party providers)
• Booking preferences and special requests
• Government-issued ID (for check-in purposes)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device information

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your booking and stay
• Send booking confirmations and updates
• Improve our website and services
• Send promotional materials (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

3. Third-Party Service Providers

We work with trusted third-party service providers to operate our business:

Booking System

We use Cloudbeds to manage reservations. When you book through our website, your information is processed through their secure platform.

Payment Processing

Payments are processed securely through:

• Maya
• HitPay
• PayPal
• Global Payments

We do not store your credit card information on our servers.

Analytics

We use Google Analytics to understand how visitors use our website. This helps us improve your experience.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of processing

To exercise any of these rights, please contact us using the information below.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: