HOUSE RULES AND GUIDELINES
Please see below for guidelines for your stay at Hale Manna. This is to ensure the safety and enjoyment of all visitors to Hale Manna. Please contact Management for any questions or concerns.
HEALTH GUIDELINES
All persons coming to Hale Manna are expected to be in good health. You are required to continue practicing the minimum public health safety standards—mask up, especially around other persons; regular washing/disinfection of hands; and social distancing. Upon arriving at Hale Manna, please fill up the Health Declaration Form (https://bit.ly/safehalemanna) and submit for a temperature check. If you are unable to access the link, you can fill up the paper forms instead.
GENERAL SAFETY AND SECURITY
Please ensure the safety of your valuables. We keep an open house, and while we do what we can to make your stay safe and comfortable, we are not responsible for your personal items. Please do not leave cameras, cell phones, chargers, wallets, purses, swimming items, etc. unattended, especially when outside by the grounds or beach area.
There are some stray dogs that come in from the beach area that may not interact well with people or other dogs. Unfortunately, their presence is beyond our control; we will not resort to inhumane practices just to keep them off the property. Please refrain from engaging them to avoid any untoward incidents.
Be mindful of fire safety. No smoking inside the premises. We especially prohibit smoking near flammable areas (LPG/Butane containers, dry wood/cogon/nipa, and other light and flammable items). For this reason, we also do not allow bringing of outside cooking or grilling equipment.
In the event of heavy rains, please refrain from swimming in the pool or in the sea as lightning strikes are a possible occurrence.
Please be considerate of other guests and respect their comfort, privacy and peace. Kindly refrain from loud or rough behavior and also from playing music at a high volume, especially after 9PM and in/around the rooms where other guests may be resting. Karaoke and any type of singalong activity using microphones/speakers is strictly prohibited.
USE OF FACILITIES AND ACTIVITIES
For health and safety reasons, pool and sea hours are from 7AM to 5PM. We rarely extend these as these are also the hours in which our lifeguards are present.
All room rates include free use of pool and sea amenities such as kayaking, snorkeling, standup paddle boarding, and trips to our floating hut above the coral garden and drop off. All sea activities are with the assistance of resort staff/lifeguards.
When returning to the houses, please wash off excess sand. We have designated areas placed around the property for washing/rinsing; please make use of these rather than bringing these inside the houses and rooms. Sand and grime from the sea may clog the plumbing system, so please refrain from washing your clothes in the bathrooms. If you need to do laundry, or your clothes are heavily embedded with sand, ask staff for assistance.
ENVIRONMENTAL CONSIDERATIONS
Aside from being responsible in disposing of your waste properly, please conserve water and turn off lights and air conditioning when not in use. When venturing into the sea, avoid touching and stepping on coral and sea life. Removing of any live marine animals (e.g. starfish, live fish, etc.) is strictly prohibited. Throwing trash and any harmful substances or chemicals into the sea is also prohibited.
In the garden area, litter should be properly disposed of in the appropriate bio/non-biodegradable waste bins.
CORKAGE/OUTSIDE FOOD & DRINKS/COOKING
Registered in-house and day-use guests may bring their own food and drinks with no charge on corkage fees. However, cooking and eating inside rooms are not allowed for hygiene and waste management. There are rooms guests may reserve which have their own outside kitchens, where there are no restrictions on bringing or storing of outside food. Please read and view our Food & Cooking Policy.
EXTRA PERSONS
A maximum of one (1) person per room is allowed as extra person, at a regular adult rate of PHP 950 / pax / night without breakfast. Please see below for information on headcount/charges for minors:
Ages 3 and below (toddlers/infants) - Free / not counted
Ages 4-12 (children) - Counted as "half" pax. For extra child in room past normal room capacity, rate is P475/night without breakfast. Kids enjoy 50% discount on breakfast buffet if it is available.
Ages 13 and above - Counted as 1 pax, or good as adult
Extra persons may request for a floor mattress in their room at no charge.
RESERVATION FEE AND PAYMENTS
A reservation fee or downpayment of PHP 2,000 per room, per night is required which will be deducted from the total bill upon check out. Guests bringing dogs are required to make a security deposit of PHP 3,000 per pet per stay. Please read our pet policy here. Guests may settle full amounts via Cash, GCash, Bank Transfer, Credit/Debit Cards via terminal on-site, or via online payment link (PayMongo/SwiftPay PH).
CANCELLATIONS
Cancellations must be made at least 72 hours (3 days) before the check-in time and date indicated on the reservation for full refund or transfer to a new schedule of the deposit or reservation fee.
A cancellation fee per night per room would be charged for cancelled bookings made less than 3 days before the check-in date. Exemptions may be discussed with Management but are made on a case-to-case basis.
INTERMITTENT WIFI
Most of the rooms have access to WiFi running on wireless 4G/LTE connection as no telco landline/DSL service is available in the area. Unfortunately, we cannot guarantee availability of fast and stable internet connections. Smart and Globe signals are present in the area with LTE signal. However, Globe Telecom generally registers a better availability.
SEASONALITY OF BEACH SAND AND TIDAL TIMES
Because of our geography, sand on the shores of Hale Manna are seasonal dependent on the monsoon winds. Usually, the white sand returns to our shores during the Habagat season from July to December every year. While guests can enjoy closer sea access during Amihan season, while the sand is on the other side of the peninsula. Hale Manna respects the cycles of nature, we have no control over the timing of sand on our shores.
Similarly, the schedule of high- and low-tides on our shores is beyond our control. These change on a daily basis. Please refer to an online tide calendar to view the exact tidal times.
SWIMMING POOL
Our swimming pools are filtered seawater pools. The pool for children goes to a depth of 2 feet while the larger pool is at a depth of 3 to 5 feet. Due to covid guidelines, pool hours are 7AM to 5PM. Children and persons with disabilities/special conditions are required to be accompanied by their family members/guardians. Guests are expected to abide by the swimming pool rules below.
1. Shower before using pool.
2. No diving allowed. Pool depth is too shallow.
3. No running or rough play in the pool area.
4. Keep close watch over your children and persons with special needs/conditions.
5. Take bathroom breaks. Advise kids not to pee or poo in pool.
6. Be careful when using pool slides. Do the sitting position when going down the slides. Do not do the lying down position when going down the slides.
7. No swimming during heavy rains to avoid danger from lightning.
8. Do not leave valuables lying around.
9. Respect and be considerate of other guests.
10. No eating or drinking by the poolside.
SEA SWIMMING, KAYAKS, STAND UP PADDLES, FLOATING RAFT
All room rates include free use of pool and sea amenities such as kayaking, snorkeling, standup paddle boarding, and trips to our floating hut above the coral garden and drop off. All sea activities are with the assistance of resort staff/lifeguards.
However, children and persons with disabilities/special conditions are required to be accompanied by their family members/guardians. Life vests and rubber boots are also available free for use to our in-house guests. Wearing of life vests is required for guests as safety precaution.
For health and safety reasons, we strongly encourage you to bring personal snorkeling gear (masks, snorkels, goggles) if you have it, but if not, we do soak our equipment in disinfectant as a precaution. Please be responsible for its use and return in to the attendant after use.
Please do not venture into open garden areas and the sea in the event of heavy rain to avoid any danger from strong sea currents and lightning.
Avoid touching and stepping on coral, sea grass and other sea life. Sea grass is food and home to numerous marine species. Removing of any live marine animals is strictly prohibit (e.g. starfish, live fish, etc.). Throwing trash and disposing of any harmful chemical substances into the sea is also prohibited.
The occurrence of jelly fish in the sea is out of our control. Guests are expected to be vigilant and are responsible to wear their own protective swimming gear. First aid on any burns/minor jellyfish stings is available.
DIVING
Hale Manna does not offer any diving service. Guests who wish to dive off the property must ensure they do not dive alone and are solely responsible for their own equipment and safety.
DOG POLICY
Pets allowed in Hale Manna include small dogs (under 15kg) and domestic or house cats. We may make exemptions for birds or rabbits if these will be kept in cages or carriers at all times. Other types of pets, such as mice, guinea pigs, fish, reptiles, and amphibians, are prohibited.
Bringing of pets must be arranged beforehand, ideally at least three (3) days before your scheduled arrival or check-in.
We allow a maximum of two (2) pets per day use group and/or per room, and only in selected rooms. Pets are not allowed in the Main House.
Pets are allowed in the following rooms: Ohana Seaview Cottage 1, Ohana Seaview Rooms 2 and 3, Barkada Rooms 8 and 11, and all family rooms with kitchen (Ylang-Ylang, Kamuning, Champaca, andDama de Noche). Pets may be allowed in Superior Rooms 9 and 10, but only if the guests will be taking both rooms. Any exemptions must be discussed with management prior to arrival.
The following non-refundable pet fees apply: P950/pet/night or P450/pet for day use. This covers standard cleaning and disinfection.
We require a security deposit of P3,000/pet per stay, which must be paid before or upon arrival. The deposit will be returned upon check out after our staff have confirmed that your pet has not caused any damage to the room or other areas of the resort, and they did not have to do any extra cleaning due to the presence of your pet.
Damages may include, but are not limited to, extra cleaning that may be required, stained or ripped linens or rugs, scratches on the floor or furniture, and loss of income from the room being unavailable due to repairs or cleaning.
Guests will be required to sign an agreement form on-site, or pre-filled up via digital signature and online submission. Please read all the provisions of our pet policy before planning to bring your dog.
COMPLIANCE
Additional penalties for noncompliance of the above rules may apply. Please note that the above policy is for the happiness and safety of all. There are some stray dogs that come in from the beach area that may not interact well with your pet; unfortunately, their presence is beyond our control and we will not resort to inhumane practices just to keep them off the property.
HEALTH GUIDELINES
All persons coming to Hale Manna are expected to be in good health. You are required to continue practicing the minimum public health safety standards—mask up, especially around other persons; regular washing/disinfection of hands; and social distancing. Upon arriving at Hale Manna, please fill up the Health Declaration Form (https://bit.ly/safehalemanna) and submit for a temperature check. If you are unable to access the link, you can fill up the paper forms instead.
GENERAL SAFETY AND SECURITY
Please ensure the safety of your valuables. We keep an open house, and while we do what we can to make your stay safe and comfortable, we are not responsible for your personal items. Please do not leave cameras, cell phones, chargers, wallets, purses, swimming items, etc. unattended, especially when outside by the grounds or beach area.
There are some stray dogs that come in from the beach area that may not interact well with people or other dogs. Unfortunately, their presence is beyond our control; we will not resort to inhumane practices just to keep them off the property. Please refrain from engaging them to avoid any untoward incidents.
Be mindful of fire safety. No smoking inside the premises. We especially prohibit smoking near flammable areas (LPG/Butane containers, dry wood/cogon/nipa, and other light and flammable items). For this reason, we also do not allow bringing of outside cooking or grilling equipment.
In the event of heavy rains, please refrain from swimming in the pool or in the sea as lightning strikes are a possible occurrence.
Please be considerate of other guests and respect their comfort, privacy and peace. Kindly refrain from loud or rough behavior and also from playing music at a high volume, especially after 9PM and in/around the rooms where other guests may be resting. Karaoke and any type of singalong activity using microphones/speakers is strictly prohibited.
USE OF FACILITIES AND ACTIVITIES
For health and safety reasons, pool and sea hours are from 7AM to 5PM. We rarely extend these as these are also the hours in which our lifeguards are present.
All room rates include free use of pool and sea amenities such as kayaking, snorkeling, standup paddle boarding, and trips to our floating hut above the coral garden and drop off. All sea activities are with the assistance of resort staff/lifeguards.
When returning to the houses, please wash off excess sand. We have designated areas placed around the property for washing/rinsing; please make use of these rather than bringing these inside the houses and rooms. Sand and grime from the sea may clog the plumbing system, so please refrain from washing your clothes in the bathrooms. If you need to do laundry, or your clothes are heavily embedded with sand, ask staff for assistance.
ENVIRONMENTAL CONSIDERATIONS
Aside from being responsible in disposing of your waste properly, please conserve water and turn off lights and air conditioning when not in use. When venturing into the sea, avoid touching and stepping on coral and sea life. Removing of any live marine animals (e.g. starfish, live fish, etc.) is strictly prohibited. Throwing trash and any harmful substances or chemicals into the sea is also prohibited.
In the garden area, litter should be properly disposed of in the appropriate bio/non-biodegradable waste bins.
CORKAGE/OUTSIDE FOOD & DRINKS/COOKING
Registered in-house and day-use guests may bring their own food and drinks with no charge on corkage fees. However, cooking and eating inside rooms are not allowed for hygiene and waste management. There are rooms guests may reserve which have their own outside kitchens, where there are no restrictions on bringing or storing of outside food. Please read and view our Food & Cooking Policy.
EXTRA PERSONS
A maximum of one (1) person per room is allowed as extra person, at a regular adult rate of PHP 950 / pax / night without breakfast. Please see below for information on headcount/charges for minors:
Ages 3 and below (toddlers/infants) - Free / not counted
Ages 4-12 (children) - Counted as "half" pax. For extra child in room past normal room capacity, rate is P475/night without breakfast. Kids enjoy 50% discount on breakfast buffet if it is available.
Ages 13 and above - Counted as 1 pax, or good as adult
Extra persons may request for a floor mattress in their room at no charge.
RESERVATION FEE AND PAYMENTS
A reservation fee or downpayment of PHP 2,000 per room, per night is required which will be deducted from the total bill upon check out. Guests bringing dogs are required to make a security deposit of PHP 3,000 per pet per stay. Please read our pet policy here. Guests may settle full amounts via Cash, GCash, Bank Transfer, Credit/Debit Cards via terminal on-site, or via online payment link (PayMongo/SwiftPay PH).
CANCELLATIONS
Cancellations must be made at least 72 hours (3 days) before the check-in time and date indicated on the reservation for full refund or transfer to a new schedule of the deposit or reservation fee.
A cancellation fee per night per room would be charged for cancelled bookings made less than 3 days before the check-in date. Exemptions may be discussed with Management but are made on a case-to-case basis.
INTERMITTENT WIFI
Most of the rooms have access to WiFi running on wireless 4G/LTE connection as no telco landline/DSL service is available in the area. Unfortunately, we cannot guarantee availability of fast and stable internet connections. Smart and Globe signals are present in the area with LTE signal. However, Globe Telecom generally registers a better availability.
SEASONALITY OF BEACH SAND AND TIDAL TIMES
Because of our geography, sand on the shores of Hale Manna are seasonal dependent on the monsoon winds. Usually, the white sand returns to our shores during the Habagat season from July to December every year. While guests can enjoy closer sea access during Amihan season, while the sand is on the other side of the peninsula. Hale Manna respects the cycles of nature, we have no control over the timing of sand on our shores.
Similarly, the schedule of high- and low-tides on our shores is beyond our control. These change on a daily basis. Please refer to an online tide calendar to view the exact tidal times.
SWIMMING POOL
Our swimming pools are filtered seawater pools. The pool for children goes to a depth of 2 feet while the larger pool is at a depth of 3 to 5 feet. Due to covid guidelines, pool hours are 7AM to 5PM. Children and persons with disabilities/special conditions are required to be accompanied by their family members/guardians. Guests are expected to abide by the swimming pool rules below.
1. Shower before using pool.
2. No diving allowed. Pool depth is too shallow.
3. No running or rough play in the pool area.
4. Keep close watch over your children and persons with special needs/conditions.
5. Take bathroom breaks. Advise kids not to pee or poo in pool.
6. Be careful when using pool slides. Do the sitting position when going down the slides. Do not do the lying down position when going down the slides.
7. No swimming during heavy rains to avoid danger from lightning.
8. Do not leave valuables lying around.
9. Respect and be considerate of other guests.
10. No eating or drinking by the poolside.
SEA SWIMMING, KAYAKS, STAND UP PADDLES, FLOATING RAFT
All room rates include free use of pool and sea amenities such as kayaking, snorkeling, standup paddle boarding, and trips to our floating hut above the coral garden and drop off. All sea activities are with the assistance of resort staff/lifeguards.
However, children and persons with disabilities/special conditions are required to be accompanied by their family members/guardians. Life vests and rubber boots are also available free for use to our in-house guests. Wearing of life vests is required for guests as safety precaution.
For health and safety reasons, we strongly encourage you to bring personal snorkeling gear (masks, snorkels, goggles) if you have it, but if not, we do soak our equipment in disinfectant as a precaution. Please be responsible for its use and return in to the attendant after use.
Please do not venture into open garden areas and the sea in the event of heavy rain to avoid any danger from strong sea currents and lightning.
Avoid touching and stepping on coral, sea grass and other sea life. Sea grass is food and home to numerous marine species. Removing of any live marine animals is strictly prohibit (e.g. starfish, live fish, etc.). Throwing trash and disposing of any harmful chemical substances into the sea is also prohibited.
The occurrence of jelly fish in the sea is out of our control. Guests are expected to be vigilant and are responsible to wear their own protective swimming gear. First aid on any burns/minor jellyfish stings is available.
DIVING
Hale Manna does not offer any diving service. Guests who wish to dive off the property must ensure they do not dive alone and are solely responsible for their own equipment and safety.
DOG POLICY
Pets allowed in Hale Manna include small dogs (under 15kg) and domestic or house cats. We may make exemptions for birds or rabbits if these will be kept in cages or carriers at all times. Other types of pets, such as mice, guinea pigs, fish, reptiles, and amphibians, are prohibited.
Bringing of pets must be arranged beforehand, ideally at least three (3) days before your scheduled arrival or check-in.
We allow a maximum of two (2) pets per day use group and/or per room, and only in selected rooms. Pets are not allowed in the Main House.
Pets are allowed in the following rooms: Ohana Seaview Cottage 1, Ohana Seaview Rooms 2 and 3, Barkada Rooms 8 and 11, and all family rooms with kitchen (Ylang-Ylang, Kamuning, Champaca, andDama de Noche). Pets may be allowed in Superior Rooms 9 and 10, but only if the guests will be taking both rooms. Any exemptions must be discussed with management prior to arrival.
The following non-refundable pet fees apply: P950/pet/night or P450/pet for day use. This covers standard cleaning and disinfection.
We require a security deposit of P3,000/pet per stay, which must be paid before or upon arrival. The deposit will be returned upon check out after our staff have confirmed that your pet has not caused any damage to the room or other areas of the resort, and they did not have to do any extra cleaning due to the presence of your pet.
Damages may include, but are not limited to, extra cleaning that may be required, stained or ripped linens or rugs, scratches on the floor or furniture, and loss of income from the room being unavailable due to repairs or cleaning.
Guests will be required to sign an agreement form on-site, or pre-filled up via digital signature and online submission. Please read all the provisions of our pet policy before planning to bring your dog.
COMPLIANCE
Additional penalties for noncompliance of the above rules may apply. Please note that the above policy is for the happiness and safety of all. There are some stray dogs that come in from the beach area that may not interact well with your pet; unfortunately, their presence is beyond our control and we will not resort to inhumane practices just to keep them off the property.